Trace any cables coming out of it and check the ends of them. Virgin Media; My Virgin Media; Shop;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Options. Stay safe online. Explain what needs to be done and book an engineer visit. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We installed our router etc ourselves. However, I do not have any of the specified wall sockets available. The other is marked TV, & this is used for TV & Broadband. Hello, We recently moved into a house which has this box connected to the router. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Or wait here a day or two for a VM Mod to pick this up. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Ashleigh_C. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Turn on and start the hub. Re: My Flat doesn’t have wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. CryptoQuickStart, set up and connections. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. on 17-12-2022 10:39. Push the red label end of the white cable, into the wall socket. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. We're here to help. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Browse Virgin Media Virgin Media Community. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. You should be able to locate your telephone master socket, which would have a BT or. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The first thing is to start making alternative arrangements for your internet connectivity. which will give you a general idea of VM fixtures and fittings. Browse Virgin Media Virgin Media Community. Standard Member. My Virgin Media App. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Networking and WiFi. Choose the best spot for your wifi hub. Placed an order and the lady said we were eligible for quick start self installation. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Some new sockets may look like. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. James-30 wrote: ». in Networking and WiFi Sunday; No Virgin Media Wall socket . Sounds like you need a manned engineer install rather than self-serve. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Also routing cables/wireless. My Virgin wall socket just have phone line, didn’t get. Browse Virgin Media Virgin Media Community. I’m annoyed because I actually had a virgin sales person in my house. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. That is the correct fitting, it should push on unless its too loose inside the large housing. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Should’ve checked this before I ordered. Package arrive today and realized I don't have a VM wall socket to. I am going to send you a private message. All the wall sockets I can see are for BT. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). You can workaround it simply without the need for a cable. No vm wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On. The cable terminates on a box indoors wherever you want it, within reason. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. If you do have a socket you can post a photo here. Switching from Virgin? If you're switching from Virgin. Stay safe online. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. TV box - 15 mins. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. The agent said I’ll need an eng. A non-split socket will have the sockets and screws in the middle. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Turn on your TV and get connected. Tudor. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It seems that I need an electrian to install a wall. on 12-01-2023 21:04. Please help. I have my original wall box still that has the CableTel logo. Openreach would normally use the existing route that your telephone line would take. Extend your wired Internet access to any room in your house using your existing electrical wiring. 5. Switch off your old boxRe: No wall socket. Guaranteed High quality components and installation. • Scroll to the HDMI port you connected the cable to. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Installation Steps. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Plug into the Hub . The Virgin wall sockets just have one connector at the bottom. Reply. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Engineer installations. If digging / drilling / new external & internal cables are required the. Virgin Media M125 Fibre Broadband. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. All. Booking an engineer is easy with Virgin Media. Back a step. On your installation day, your engineer will arrive in a. 95 when taken with an 18-month contract on the line rental, which costs from £17. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Broadband wall socket. The cable could be hidden within, or behind, furniture. Sometimes there is no wall box, just a trailing cable. on 05-04-2023 09:20. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 06-03-2023 09:36. I’ve ordered a broadband only package and it said I was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. You can also check for a loose cable as not all properties have a socket. Stay safe online. Chris. Please ONLY use the power adapter provided. . (I did this video to help/guide new engineer as I did not find any for my self when I started. Hello. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Installing and configuring your kit28 September 2021. VoIP stands for Voice over Internet Protocol. Indeed, I just took further photos which may help illustrating. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I would love to help you get your service installed. • Connect the power supply to the back of the new box, then switch on at the wall. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hello, my isolator cable does not fit into the virgin media wall socket. If you're happy for us to get this booked. Account - Cable. cable from wall. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Sign in;. Push the white cable with the black label into the Hub. Apologies for any cabling issues. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. 2. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Some older sockets may have NTL or Telewest written on them. Call the Pre-installation and delivery team on 0800 052 1734. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 03-08-2020 18:05. On your installation day, your engineer will arrive in a. 1 Mar 2016. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Re: No virgin media wall socket. 0 Kudos. Call the pre-installation and delivery team on 0800 052 1734 explain. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Jack14102. 13-12-2021 15:21. Security matters. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Options. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. You need a small spanner to remove this, then push the provided connector over the exposed end. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. 2. Excellent shop. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin media wall socket for broadband is not what js shown on the installation guide. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Account - Cable. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 19 minutes ago. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. -a power cable for the hub's adapter. Plug into the wall socket. There are two options for to your TV. Web it will be a dual cable drop brought from the street to the outside of your property. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Don’t plug the power cable into a plug socket yet. The other is marked TV, & this is used for TV & Broadband. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. QuickStart, set up and connections. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Explain what needs to be done and book an engineer visit. I have received my quick start-up kit. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Switched On Families. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. My Virgin Media App. Hello, We recently moved into a house which has this box connected to the router. on 03-08-2020 18:05. Price adjustment. Thank you for your post and welcome to the community. Used to be down on Fort Street for decades. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. )In this video, I am showing the sta. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Also available from the likes of Screwfix, Homebase, Toolstation etc. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I am going to cancel. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. on 04-02-2023 11:17. A Virgin Media wall socket is simply a point of entry into your home. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. Networking and WiFi. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But I have no Virgin Media Wall socket in my - 5339557. on 15-02-2022 10:03. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We installed our router etc ourselves. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Don’t plug the power cable into a plug socket yet. Connect the cable adaptor to the black banded end of the 3m isolator cable. 168. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. ahhh the rubbish that is CS - you could try this. But I don't think I have any Virgin Media Wall sockets in my house. I'm a Very Insightful Person, I'm here to share knowledge, I don't. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. You need a small spanner to remove this, then push the provided connector over the exposed end. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). C Then connect the plug into the nearest wall socket and switch it on. If you require an alternative format bill, such as braille or audio, you will not be charged. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I ordered a broadband only package because it said I could self install the kit. Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. This promotion means you won’t pay the usual setup fee of £35. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Re: Installation not workingUSB 2. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. See where this Helpful. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. My property is a flat which I am renting, so befo. The box and cables may have been removed by the previous occupiers. on 05-09-2023 20:36. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Plug into the Hub. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. You need to go outside and locate the brown or grey omnibox on the wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin media wall socket in an unusable place in QuickStart,. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Take the red-banded. Virgin media wall socket for broadband is not what js shown on the installation guide. Socket should be on the underside. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. See where this Helpful Answer was posted. Our virgin media broadband set up kit has just arrived. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. and view the images for a range of different wall box options. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Feb 22, 2022. What should i do now. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. )In this video, I am showing the sta. Thanks New to the UK and just moved into our first home here. 18-02-2023 10:23 - edited 18-02-2023 10:33. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. RedTomato said: I removed my Virgin cable about a month ago. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Tudor. So, a 50 minute broadband, TV and phone. Don’t plug the power cable into a plug socket yet. Explain what needs to be done and book an engineer - 5321715. Getting started & FAQ. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. You'll also receive your contract either by email or by post to check and sign. Options. Save £105. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I need to arrange an appointment with an engineer. The isolator has a terminator cap (marked below) fitted to the open end. The top “capped” one is marked FM & has been disused since cable went digital. You can also identify a split socket looking at the side. Options. The two sockets on the wall on the RHS are telephone sockets. In response to Jonny-M. And you’re. on 21-02-2023 17:48. A Virgin Media wall socket is simply a point of entry into your home. • Using your TV remote push the Input, AV or Source button. 1. Rob. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I don't work for Virgin Media. This latest future-proof WiFi. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t find any trailing cable at all. Surly there has been a connection previously otherwise we wouldn't have bee. on 21-02-2023 19:59. 0 Kudos Reply. into the Virgin Media socket on your wall. My Virgin Media App. You should see a welcome screen, then the Virgin Media start up screen. Back a step. The top “capped” one is marked FM & has been disused since cable went digital. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Get the Hub ready by connecting the wires. Customer since 1993. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. -a power cable for the hub's adapter. Being connected to the internet is one of the most important modern essentials in 20. My Virgin Media App. QuickStart, set up and connections. What confuses some people is the push-on connector provided. The installation should take around an hour. If an engineer is offered - accept that. Some older sockets may have NTL or Telewest written on them. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 0 A Socket Wall Plate Module, 50x25mm. The wall box may be branded with the logos of an old cable TV company (not VM). wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Turn on and start the Box. . Rob. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. I don't have a virgin media wall socket and this is stressing me out. Call the pre-installation and delivery team on 0800 052 1734. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tuning in. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Options. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Your engineer will arrive at your chosen time on your chosen day. All. All the wall sockets I can see are for BT. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Dave. Manage Your Account. Some new sockets may look like one of the below. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Manage Your Account.